Ubumwe Grande Hotel

A comfortable hotel with wonderful panoramic city view and friendly and helpful staff. We first checked in to the room with balcony, what we originally chose. The balcony is not the type I like and it faces the side of the city that has less of a view. Because I've stayed in this hotel before, I know that there are rooms that give you a 180 degree city view, so we asked to change room. Not only did the staff agree to our request, they also showed us two different rooms to make sure we like it before we moved! (room number 03-08 ish, on a higher floor, will give you that view i.e. 703-708, 803-808 etc.) Room service was delivered within 10 mins (ordered drinks only). Really helpful and friendly staff (who remembered us by names!) who are happy to accommodate requests, to make sure that guests are happy. Room is clean and tidy, a nice regular business hotel. Sound proof is wonderful! can't hear any noise at all and slept like a baby. Love the rooftop bar as well which also gives a wonderful view. Music was a bit too loud but they turned it down when we asked. Also like the location - we can easily walk to other upscale hotels for dinner but also a few mins from the 'messier' part of town that gives you a better sense of local life.

Tsz